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AMERICAN-MADE GOODNESS
AMERICAN-MADE GOODNESS

FAQs

Products

Is every product Made in the USA?

We are always working on making sure that every item we carry on our site is either entirely Made in the USA or at least handcrafted here with a combination of imported and locally sourced materials.

According to the Federal Trade Commission, “Made in USA” means that “all or virtually all” the product has been made in America. That is, all significant parts, processing and labor that go into the product must be of U.S. origin.

The products you see on our site are currently been made in Texas, South Carolina, California, Washington, Pennsylvania, Georgia, Illinois, Kansas, Kentucky and Wisconsin!

Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Shipping

What shipping options do you offer?

We offer a variety of shipping options to ensure the best delivery experience for our customers. Shipping times and costs may vary depending on your location and the items you order.

Some of our products are shipped directly from our warehouse, while others are shipped by our marketplace partners located across the United States. We work closely with these partners to offer reliable shipping options, including standard, expedited, and express services.

Once you place your order, you’ll be provided with the specific shipping method and estimated delivery time for each item. If you have any questions about shipping or need assistance with your order, don’t hesitate to reach out to our customer support team.

How much does shipping cost?

We charge a flat shipping fee of $8.75 for most orders. However, the final shipping cost may vary depending on the size, weight, and destination of your items. Additionally, some items are shipped directly from our marketplace partners across the United States, and their shipping fees may differ based on their specific policies.

When you place an order, the shipping cost will be calculated and displayed at checkout, so you can see the exact amount before completing your purchase.

Do you ship internationally?

At this time, we only ship within the United States. We are continually working to improve our services and may offer international shipping in the future.

Returns

What is your return policy?

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

How do I initiate a return?

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.